Deactivate a card

A customer can remove a wallet card from their phone only themselves — it cannot be deleted remotely. Wallet apps (such as Apple Wallet or Google Wallet) do not provide a way to remove cards remotely, because these cards are identifiers. Customers can also take screenshots of cards, so the presence of a card in the app does not give full control over copies.

The system that manages privileges for these identifiers is your CRM. If you want to stop providing privileges for a specific card, deactivate it in your CRM (revoke the customer's card privileges).

If a customer wants to remove the card themselves, they can tap Remove Pass on the back of their Wallet card.