Let the customer sync the card

To sync privileges on an Apple Wallet card, the cardholder should:

• Open the card in Apple Wallet.
• Open the back of the card.
• Pull down from the top to request an update.

To force-sync privileges on a Google Wallet card, the cardholder should contact a staff member. Forced sync for these cards is currently available only in the organization account. See Force-sync customer benefits.

Notes:

• Customer privileges sync with the CRM after your CRM responds. Sync takes a few minutes and can take up to 24 hours.
• A request can be sent once every 24 hours.
• Privileges on Google Wallet cards usually update automatically. The exception is when your CRM does not support automatic data transfer.