Wallet Passes built for Cevichería

Challenge

Saturday ceviche sold out. Tuesday lunch was half empty. Regulars came with family on weekends and forgot the weekday menú. Paper cards for a free leche de tigre were left at home.

Strategy

The Wallet Pass carried a weekday stamp and the day’s menú. A push at 11:00 on quiet days invited guests who had not visited in a week. A birthday causa appeared on the pass.

Implementation

Weekday stamps

Lunch Tuesday–Thursday added a stamp. Five stamps unlocked a leche de tigre on the pass.

Issuing at the table

QR codes on the napkin holder issued the pass. Phone verification was required once.

11:00 menú

Guests inactive for seven days received one push at 11:00 with that day’s menú, valid until 15:00.

Results

Over a 3-month season:

  • Weekday lunch. Tuesday–Thursday covers rose by 20%.
  • Stamps. 61% of weekend regulars installed the pass.
  • Menú push. 13% of 11:00 pushes were used the same day.

Conclusion

Ceviche is a lunch habit. Putting the weekday menú on a Wallet Pass is cheaper than printing another flyer.

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