Patients finished treatment and vanished. Hygiene every six months was a phone call they ignored. Family members of the patient were never on the list. Plastic cards sat in a drawer.
The Wallet Pass stored only the next hygiene date the patient chose — not a chart. A push 14 days before, plus a family-invite on the back of the pass. No health claims, only the date and a booking link.
At checkout the patient saved the next hygiene date. Passquare stored it as a loyalty field, not as a record. The reminder could be turned off from the pass.
A tablet issued the Wallet Pass after phone verification. Plastic cards were no longer given to new patients.
A personal promo on the back of the pass invited a family member. Both received a small bonus when the second pass was installed.
After 6 months:
The clinic kept charts in its own system. Wallet Passes carried only a date the patient chose and a quiet reminder — enough to fill hygiene without another call.
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