Wallet Passes built for Ski Club

Challenge

Season passes lived as a plastic card in a jacket. Midweek powder days were empty. Members did not know when a lesson slot opened. Lost cards meant a queue at guest services.

Strategy

The season pass became a Wallet Pass with remaining guest tickets and the next lesson. A push on a midweek powder morning, and a QR at the lift that replaced the plastic.

Implementation

Pass in Wallet

Renewal issued the Wallet Pass. Guest tickets counted down on the front. A lost phone is easier to restore than a lost plastic card.

Lift scan

The same QR identified the member at the lift. Guest services stopped reprinting cards on powder mornings.

Midweek powder

When overnight snow crossed a threshold, opted-in members received one push before 7 a.m. Lesson openings went to the same list.

Results

Over one season in British Columbia:

  • Midweek visits. Tuesday–Thursday visits rose by 18%.
  • Plastic retired. 81% of season members moved the pass to Wallet.
  • Lessons. Midweek lesson fill improved by 23%.

Conclusion

A season pass is already a QR and a remaining count. Wallet is where it belongs, especially at 7 a.m. after snow.

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